Castle Credit Co Holdings, LLC. has many procedures and policies in place to safeguard our users’ privacy. The follow sections explain how we accomplish this.
Non-personal information is automatically collected from all visitors to our web site. This data regards Internet browser type and version, IP address, referring website, and basic browser settings. This information helps us determine what content our visitors are looking for, and for ways that we can improve upon their online experience.
We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law. IT IS PERMISSIBLE FOR US TO REPORT YOUR CREDITWORTHINESS AND CREDIT HISTORY ESTABLISHED ON YOUR ACCOUNT TO CONSUMER REPORTING AGENCIES.
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide our services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
During registration, users will be required to provide us with a valid email address. This is used solely to communicate with that user in regards to online transactions or account maintenance requests. At no time is this address shared with third parties. A user will receive an email notification when requesting a lost password, changing a password, or upon making a payment on their account.
Information such as zip code is used along with account number and name to help determine a users’ identity during the registration process. This is compared to the information we have on file for such account. This information was provided to us when the contract was initially entered into our system or updated upon request via mail or telephone by the account holder or an authorized representative.
Sensitive payment information presented to us is stored only momentarily for verification and approval by the user. After submitted, it is offloaded to a secure server which is inaccessible from the Internet. This is explained in the Security section of this document.
Date and time information is stored to record account login history. This information is used by us in the event of an unauthorized login to an account.
A small amount of impersonal information is stored as a browser “cookie” when logged in to our site. This allows us to differentiate between simultaneous users of our website. No personal information is stored in this cookie, and under normal circumstances it will disappear when closing the web browser.
We maintain numerous physical, electronic, and procedural safeguards to protect personal information.
All personal information communications between a web browser and our server utilize industry-standard Secure Sockets Layer (SSL) technology. This ensures that the information we present to our customer can be trusted that it came directly from us, as well as was encrypted during communication.
A user should ensure that their username and password are kept safe and confidential. To protect against “brute force” attacks, we have procedures in place that will disable an account login if a number of unsuccessful login attempts occur. Once this happens, a user will need to contact our customer service department before being allowed to login again.
Payment information is submitted to us utilizing SSL encryption technology. After this information is submitted to us it is immediately offloaded to a proprietary server which is inaccessible from the Internet. This data cannot be seen or modified from the Internet after this time.
Important Notice: Federal Fair Credit Billing Act Statement of Rights In Case of Errors or Inquiries About Your Bill
The Federal Truth in Lending Act requires prompt correction of billing mistakes.
Our focus at PCS is on quality customer service and convenient payment options for customers that allow for fast and efficient credit decisions. Our hands-on approach allows dealers to offer competitive financing offers to their customers. We take extra care in making sure our clients have the best tools they need to grow their business.